You are not satisfied with the product.
(Items returned for this reason are subject to a 15% restocking fee)

The product was not as described on the site.
The product was damaged during shipment.
That's all there is to it. If you need to return your purchase, please see our procedures below.

In order to receive a refund for the product (not including shipping and handling cost), you must follow these directions:

Send an email to Heirloom Crafters at info@heirloomcrafters.com within 3 days of receipt of the product, including all of the following information:
The item you are returning.
Your invoice/receipt number
Your name, address and phone number.
Your email address.
Reason for return.
We will notify the artist of the impending return and send you a Return Merchandise Authorization (RMA), along with complete instructions for the proper return of the item. The cost to ship/insure the item back to Heirloom Crafters is the responsibility of the buyer.

All products (except those damaged in original shipping) must be returned in their original condition so they can be resold. Therefore, we strongly recommend returned items be insured for their full value. If the item is not returned in its original condition (except those damaged in original shipping), you will not receive a refund.

When Heirloom Crafters has received the product in original condition, we will issue a credit for the cost of the item less shipping and handling within 2 business days.  

Additional Terms and Conditions

Thank you for choosing Heirloom Crafters, (the "Company") to buy or sell crafts over the internet. The following binding agreement sets forth the terms and conditions controlling our relationship, and your use of Heirloomcrafters.com (the "Site") to buy or sell crafts.

DEFINITIONS

A "Buyer" is anybody who accesses the Site in an effort to acquire an item whether or not such item is listed for sale on the Site, and regardless of whether or not the attempted acquisition proves to be successful. A "Seller/Artist" is anybody who lists an item for sale on the Site, whether or not the attempted sale of such item is successful. Accordingly, it is possible that you could be both a Buyer and a Seller under this agreement if you both list goods for sale on the Site and access the Site in an effort to buy the goods of others. In such case, you will be bound to the terms of this agreement as a Buyer when you are acting as a Buyer, and as a Seller when you are acting as a Seller. Wherever this agreement refers to "you", the reference is to the entity entering into this agreement with the Company.

BINDING NATURE OF THIS AGREEMENT

This is a binding, legal agreement and your acceptance of this agreement is evidenced by, if you are a Buyer or prospective Buyer, your access to and use of the Site, or if you are a Seller, your completion of the requested information forms. If you have any questions about this agreement, or you do not accept the terms and conditions set out, then you must immediately contact the Company, via e-mail, at info@heirloomcrafters.com.

AMENDMENTS

The Company may amend this agreement, or any schedule forming a part of this agreement from time to time, and at any time, by posting the amendment on the Site under the heading, Terms and Conditions. Any posted amendment shall become binding within thirty (30) days after the amendment is first posted on the Site. You are responsible for periodically reviewing the notices contained in the Terms and Conditions heading and any applicable changes listed. Your continued use of the Site shall constitute your acceptance of the agreement as amended. If you do not agree to any such amendment, you must immediately cease using the Site. If you wish to amend this agreement, no such amendment shall be binding upon the Company unless the Company specifically agrees to the amendment in a writing signed by an authorized agent of Heirloom Crafters.

ELIGIBILITY

The services provided by the Company at the Site are available only to individuals who can enter into and form legally binding agreements, as well as to legal entities (corporations, partnerships and the like) operating with all necessary authority. If you are not currently eligible for use of the Site (for example, you are a minor), or should you become ineligible at any time, the Company may refuse to provide any services to you, or cease providing services to you when the Company becomes aware of your ineligibility. You further understand that your access or continued access to the Site is solely at the discretion of the Company and such access may be limited or blocked at the discretion of the Company, whether due to your breach of this agreement or for any other cause in the reasonable opinion of the Company. It is a condition to eligibility that you comply with the terms of this agreement at all times and, in the case of a Seller, truthfully complete the information requested and submit such information to the Company.

WITH RESPECT TO SELLERS

Fees

Our current fee schedule is a part of your Consignment Contract and copies may be reviewed upon request by email to info@heirloomcrafters.com. Our fee schedule is made a part of this agreement by this reference. All fees stated therein are in U.S. dollars. Any costs or fees you incur because of your use of the Site (for example, hardware or software expenses, taxes or freight) are your sole and absolute responsibility. Changes to your fee schedule will be included in any renewal contracts. Fees are good for the term of the contract and will not be modified unless agreed upon by both the Seller and an authorized agent of Heirloom Crafters in writing. You understand that the Company shall be owed a fee for the listing of your item on the Site upon completion of the sale of said item on the Site.

Goods Posted For Sale on The Site

Once you have read, acknowledged this agreement and submitted the required information, you will be eligible to display your goods for sale on the Site. You understand that the Company makes the Site available for the display of goods for sale and facilitates credit card transactions.  You will be responsible to promptly and properly deliver the purchased goods in accordance with the terms of the purchase.

Heirloom Crafters reserves the right, but has no obligation, to monitor activity on the Site, including to investigate any violation or purported violation of its rules. As a result of such investigation, the Company, in its sole and absolute discretion, may take such action as it deems necessary to cause compliance with its rules and any governing law, including restricting, limiting or denying your access to the Site, causing the editing or removal of a listing or registration on the site, or issuing a written warning of a rules violation and requiring that such violation be timely corrected. The following are examples of violations that the Company, in its sole and absolute discretion, may take action upon:

Encouraging visitors to purchase items directly from the artist
Encouraging any circumvention of Heirloom Crafters
Furthermore, the Company reserves the right, in its sole and absolute discretion to determine within which category of goods your good(s) shall appear on the Site. Heirloom Crafters further reserves the right to re-classify such placement in its sole and absolute discretion.

Representations And Warranties

You represent and warrant to the Company that:

You own the goods posted for sale upon the Site, you are free to sell such goods, including sales on or through, or facilitated on or through a global computer network, and are legally capable of selling such goods and entering into and performing an agreement for the sale of such goods;
Any description of the goods posted upon the Site is true and accurate, and is not misleading or otherwise fraudulent;
The goods posted on the Site, and as delivered to the buyer, are and will be free of material defect or damage, and if they are not, you will immediately remedy the situation to the reasonable satisfaction of the buyer; 
The goods posted on the Site are safe, are not illegal or dangerous, and do not infringe upon anybody's rights of any nature (for example only, trademark, copyright or patent).
You will comply with all applicable laws, rules and ordinances. 
The Company makes no representation or warranty of any kind, whether express or implied, including, without limitation, the implied warranty of merchantability or fitness for a particular purpose. The Company disclaims all such warranties to the fullest extent permissible under applicable law.
You accept terms of the vendor guarantee and understand that, if a product is returned by a dissatisfied buyer, you may not be reimbursed for the shipping cost.

Indemnification

You understand that because the Company cannot and does not attempt to verify the information posted upon the Site by physical inspection; therefore, the Company cannot and will not accept any liability that results from the display, offering for sale, sale or delivery of your goods through the Site. Therefore, you agree to defend, indemnify and hold harmless the Company, its partners, employees, affiliates, agents, attorneys, and any other related entity, from and against any and all demands, claims, actions, causes of action, liabilities, suits, proceedings, investigations or inquiries, or any settlement thereto, and all related expenses, including, but not limited, to all litigation expenses (including reasonable attorneys' fees and court costs) and settlement amounts, as well as all special and consequential damages and damage to the Company's goodwill and reputation that arises from or in connection with the display, sale, transfer or use of your goods displayed upon or acquired through the Site.

WITH RESPECT TO BUYERS

Representations And Warranties

You represent and warrant to the Company that:

You are legally capable to enter into an agreement for the purchase of goods offered for sale on the Site, and entering into and performing an agreement for the purchase of such goods;

You will comply with all applicable laws, rules and ordinances.

Heirloom Crafters makes no representation or warranty of any kind, whether express or implied, including, without limitation, the implied warranty of merchantability or fitness for a particular purpose. The Company disclaims all such warranties to the fullest extent permissible under applicable law.

You have 24 hours from the time of purchase to cancel your order without penalty. After that time, acceptance of the cancellation is the responsibility of the artist. If the artist has already begun work on your order and/or shipped it, and the artist does not accept the cancellation, you will receive your order. If, after you receive your order, you are not satisfied with your purchase, you may return it at your shipping expense, under the terms of the return / refund policy.

Indemnification

You understand that because the Company cannot and does not attempt to verify your ability to comply with the terms of this agreement or monitor your compliance with this agreement; therefore, the Company cannot and will not accept any liability that results from the display, offering for sale, sale or delivery of goods through the Site. Therefore, you agree to defend, indemnify and hold harmless the Company, its partners, employees, affiliates, agents, attorneys, and any other related entity, from and against any and all demands, claims, actions, causes of action, liabilities, suits, proceedings, investigations or inquiries, or any settlement thereto, and all related expenses, including, but not limited, to all litigation expenses (including reasonable attorneys' fees and court costs) and settlement amounts, as well as all special and consequential damages and damage to teh Company's goodwill and reputation that arises from or in connection with the goods displayed upon or acquired through the Site.

WITH RESPECT TO BOTH BUYERS AND SELLERS

Limit of Our Liability

Because user authentication on the internet is difficult, if not impossible, you assume the risk of loss or harm resulting from the use of the Site. The Company shall bear no liability for any harm or loss that you may suffer. However, the Company shall be liable to you for the Company's gross negligence in the fulfillment of its responsibilities under this agreement. Heirloom Crafters' liability shall be limited to the lesser of the actual damage you suffered or the Fee earned by the Company for any completed transaction in which the Company's gross negligence occurred (and if no transaction was involved, then $250.00).

Release of Heirloom Crafters

You acknowledge that the Site merely acts as the venue for sellers to list items (or, as appropriate, solicit offers to buy) and buyers to buy items. The Company is not involved in the actual transaction between buyers and sellers. As a result, the Company has no control over the quality, safety or legality of the items advertised, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to buy items. The Company cannot ensure that a buyer or seller will actually complete a transaction. Additionally, since user authentication on the internet is difficult, the Company cannot and does not confirm each user's purported identity. The Company does not control the information provided by other users which is made available through the Site. You may find other user's information to be offensive, harmful, inaccurate, or deceptive. It is your responsibility to use caution and common sense when using the Site. Please note that there are also risks of dealing with foreign nationals, underage persons or people acting under false pretense. Because of the foregoing and due to the Company's limited involvement in the actual transaction between buyers and sellers, in the event that you have a dispute with one or more users, you release Heirloom Crafters, its partners, employees, agents, attorneys, and all related or affiliated entities from any and all claims, demands, actions, causes of action, and any damages (for example, actual or consequential), costs or expenses related thereto, of every kind or nature, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of, directly or indirectly, the listing, buying and/or selling of any item on or through the Site. To the extent permissible under law.

HOW TRANSACTIONS WORK

Heirloom Crafters' Role - The company provides a venue for sellers and buyers to negotiate and complete transactions, including the facilitation of the transfer of funds to complete the transaction. The Company is not involved in the actual transaction nor is it the agent for either the buyer or the seller in any transaction. The Company conducts no investigation to determine the truth or accuracy of any statement made by any seller or buyer accessing the Site.

Posting of Items For Sale - The means for posting an item for sale are discussed in detail after you received your consignment contract. A seller may not list for sale, link or post any related materials with respect to any item that is illegal, offensive, pornographic, deadly or harmful (including guns, knives, swords or other weapons, explosives, and other items of deadly or potentially deadly force), items to which you do not have the right to possess and/or sell (for example, illegal, stolen or counterfeit items), or items which infringe upon the rights of any entity (including, without limitation, the following rights: trademark, copyright, patent, right of publicity or right of privacy). Collectively, such items are identified as "Unacceptable Items". the Company reserves the right, in its sole and absolute discretion, to determine if an item constitutes an Unacceptable Item.

Seller's Role - Seller agrees to complete the transaction agreed with a buyer in accordance with the terms of the seller's listing and such agreement. You understand that should you fail to complete the transaction by its terms, your actions or failures to act may allow one or more parties to take legal action against you. If you are a Seller, you acknowledge and agree that it is your sole obligation to determine if any tax (including, without limitation, sales, use or value added) is due on any transaction and it is also your sole obligation and responsibility to collect and report such tax(es), as well as to make proper payment thereupon. The Company takes no responsibility whatsoever with respect to any taxes arising from any transactions accomplished through use of the Site, and you, as a Seller, agree to indemnify, defend and hold the Company harmless from and against any taxes, fees or other assessments levied upon the Company by any authority having jurisdiction as a result of your transaction with a buyer.

Closing A Sale - When a buyer agrees to purchase an item you have listed on the Site, such purchase shall be made by credit card. The Company shall process such payment and notify the seller within upon the clearance of payment. After the receipt of goods by the buyer, we will release for payment the gross amount less agreed upon fees as listed in the Consignment Contract.

Customer Service/Satisfaction - You, as Seller, acknowledge and agree that all buyer relation/satisfaction issues are your sole and absolute responsibility. This includes providing any assistance with respect to lost or damaged goods, or that may result from your inability to satisfy your obligation to any buyer (for example, you are unable to provide the item purchased at all or within the time promised).

Refund of Service Fee - In the event that the Company is required to refund all or part of the purchase price to a buyer the Company will deduct from any amount owning to you as Seller the amount of such refund. If the Company has already paid you for the item against which such refund is made, you agree to remit to the Company, within ten (10) days of receipt of notice from the Company the amount specified in such notice. We reserve the right to deduct refunds from future Fees. You understand that the Fee is earned by Heirloom Crafters by the consummation of the sale on the Site.

APPLICABLE LAW

This Agreement shall be construed and interpreted pursuant to the laws of the State of North Carolina. The parties consent to the jurisdiction of the courts of the State of North Carolina and hereby waive all objections to such jurisdiction and venue.

TERMINATION OF THIS AGREEMENT

Without limiting other remedies, Heirloom Crafters may immediately issue a warning, temporarily suspend, indefinitely suspend or terminate your access to the Site and refuse to provide our services to you: (a) if you breach this agreement; or (b) if the Company reasonably believes that your actions may cause legal liability for you, our users or us.

MISCELLANEOUS

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. This Agreement, as such may be amended from time to time, sets forth the entire understanding and agreement between us with respect to the subject matter hereof.