Products sold on Heirloom Crafters come with a satisfaction guarantee.

Any product (excluding custom-made products, like personalized items or items made to the buyer's specifications) can be returned to Heirloom Crafters for a refund of the product price (less shipping and handling) when Heirloom Crafters is notified within 3 days of receipt for any of the following reasons:

You are not satisfied with the product.

(Items returned for this reason are subject to a 15% restocking fee)

The product was not as described on the site.

The product was damaged during shipment.

That's all there is to it. If you need to return your purchase, please see our procedures below.

In order to receive a refund for the product (not including shipping and handling cost), you must follow these directions:

Send an email to Heirloom Crafters at info@heirloomcrafters.com within 3 days of receipt of the product, including all of the following information:

The item you are returning.

Your invoice/receipt number

Your name, address and phone number.

Your email address.

Reason for return.

We will send you a Return Merchandise Authorization (RMA), along with complete instructions for the proper return of the item. The cost to ship/insure the item back to Heirloom Crafters is the responsibility of the buyer.